OSAP FAO Administrative Services Help

Note: The e-mail addresses below are for financial aid office staff use only.

Accessibility

We are committed to providing accessible customer service. We can arrange for an accessible format to meet your needs. Contact us at OSAPFAO.Inquiry@ontario.ca.

Technical Assistance

If you are having technical problems with this portal (e.g., pages not displaying properly, functionality or links not working), please direct them to: FAOwebmaster@ontario.ca . Please be as specific as possible (e.g. which page you were working on, what link does not work, date and time of problem, etc.). A screen capture is always helpful when you are getting an error message that you do not understand.

Questions/Issues with Portal Functionality or Student Account Information

If you have questions specific to either the features of a specific administrative portal or information provided regarding a student’s account, send your inquiry to: OSAPFAO.Inquiry@ontario.ca.

A few reminders:

  • The FAO Information Portal has manuals, news updates and other information that could answer your question. Check there first, as well as consulting with your colleagues as applicable before sending your inquiry to the ministry.
  • Check the left navigation bar to see the administrative portal you are working in has a user guide and/or other reference materials.

If you are sending a student-specific e-mail to the ministry:

  • Include only one student inquiry per each e-mail.
  • DO NOT include a complete Social Insurance Number in any e-mails sent. This applies to the subject line, body of the e-mail or in any attachments. If the ministry requires the complete number, they will contact you directly.
  • Do not attach any supporting documents with your inquiry.

Send your inquiry with the subject line written in the following format:

  • Your school code,
  • the student’s first and LAST name (with the last name in all capital letters)
  • the OSAP account number OR the first six (6) digits of the student’s Social Insurance Number, and
  • a one-line summary of the nature of the inquiry.

Example: EXXX, Jean SMITH, 123-222-***, Confirmation of Enrolment question