Technical Help

Supported Browsers

You can view the website with the latest version of:

    • Chrome
    • Firefox
    • Safari
    • Internet Explorer

    Why upgrade?

    Outdated browsers lack safety features that keep your information secure, and they can also be slow and unstable. Current browsers provide you with faster and more secure internet access.

JavaScript

Your browser must have JavaScript enabled to ensure you can use the online applications and/or to check the status of your applications.

Accessing and/or Printing Password-Protected OSAP Forms

Forms that you print from the “Your Documents” page (e.g., signature pages) include personal information and are therefore password protected. Even though you are already logged into the OSAP website, you will be prompted to enter a Document Open Password in order to open the file to print or save it. This system-generated password is provided along with your forms.

Remember: Forms that you print will not be processed if they are not readable.

The following is a list of common reasons why you may be having problems with opening and/or printing your personalized forms.

    Adobe Acrobat Reader

    You must have Adobe Acrobat Reader X or higher installed on your computer.

    Pop-Up Blocker

    Before trying to access your personalized forms, make sure the pop-up blocker on your computer is turned off.

    Issues Specific to Mac Users

    Some Mac users are experiencing problems with unreadable text printing on their personalized forms. This is likely due to the default setting associated with the “Open With” option when opening an Adobe Acrobat PDF document. If the default setting is “Preview”, your computer is unable to properly “translate” the encrypted file containing your personalized information.

    The following steps should resolve your issue:

      1. Save the PDF on your computer

      2. Open Adobe Acrobat Reader

      3. From Adobe Reader, open the saved file

      4. Enter the Document Open Password to open the form.

Still Having Technical Problems?

If you are still experiencing technical problems, contact the OSAP Webmaster (Webmaster.tcu@ontario.ca). The following information is required to assist in determining your technical problem:

    • your first and last name
    • your OSAP Access Number
    • date and approximate time when the error occurred
    • name of your school
    • full description of the problem (i.e., what you were trying to do)
    • the application you were working with (e.g., OSAP for Full-Time Students)
    • which question were you trying to answer on the application or which status page were you on
    • the system error number (if applicable)
    • the browser type and version you were using (e.g., Internet Explorer 11.0)
    • the type of computer you were on (e.g., Windows or Mac)

Only technical issues can be handled by the webmaster. Any other e-mail will not be answered. Remember, your financial aid office is there to help you with OSAP-related issues.

Note: the ministry or your financial aid office will NEVER ask you for your OSAP password. Never share your OSAP password with anyone – not even the OSAP Webmaster.