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Log In Help

As part of this website’s security features, you need an OSAP Access Number and a password to apply online and/or check the status of your OSAP application. This document contains the following information to assist you with the log in process:

What’s an OSAP Access Number (OAN)?

The OSAP Access Number (OAN) is a randomly generated nine-digit number. It is unique identifier that is assigned specifically to you for OSAP purposes only. Your OAN is tied to your Social Insurance Number.

There are two ways for an OAN to be assigned:

    • When you register on this website, you are immediately provided your OAN. Write it down as you will need it for future website access.
    • By submitting a paper application for OSAP funding (e.g., OSAP for Full-Time Students, OSAP for Part-Time Students, 30% Off Ontario Tuition), an OAN will be assigned to you (if you don’t already have one.) You will have to retrieve your OAN as well as obtain a temporary password using the instructions provided in the next two sections.

Can’t Remember or Don’t Know Your OAN?

Using the “Forgot OAN” link on login page is the fastest way to retrieve your OAN. You can use this feature if you have already created challenge questions for this website. Otherwise, you can retrieve your OAN using one of the following two methods.

    In person: Bring proof of your identity to any financial aid office at a public Ontario college or university to retrieve your OAN immediately.

    By mail: Fill out a Request for OAN form, which you can print from the OSAP public website. Once your request has been processed, you will be mailed a letter containing your OAN.

Note: You can’t retrieve your OAN over the telephone or via fax due to security reasons.

Can’t Remember or Don’t Know Your Password?

Using the “Forgot Password” link on the login page is the fastest way to log into this site. You can use this password reset feature if:

    • You know your OAN

    • You have previously created challenge questions for this website

Otherwise, you can get a temporary password using one of the following methods:

    In person: Bring proof of your identity to any financial aid office at a public Ontario college or university to get a temporary password immediately.

    By mail: Fill out a Request for Temporary OSAP Password form, which you can print from the OSAP public website. Once your request has been processed, you will be mailed a letter containing your temporary password.

Note: You can’t get a temporary password over the telephone or via fax due to security reasons.

Temporarily Locked Out?

After repeated attempts to login, you will be restricted from logging into this website. The on-screen warning message will advise that you have to wait 30 minutes before you attempt to log into this website again. If you are unsure of your password, use the “Forgot Password” link once the 30 minutes have passed. You can also get a temporary password in person or by mail as explained in “Can’t Remember or Don’t Know Your Password?”.

Permanently Locked Out?

If your attempts to access this website are not successful after the temporary lockout period is over, your OAN will be frozen and you will have to obtain a temporary password to regain access.

If you see a message on the screen that you are permanently locked out of this website, you must go in person to a financial aid office or mail in the Request for Temporary OSAP Password form as outlined in “Can’t Remember or Don’t Know Your Password?”

Proof of Your Identity

To retrieve your OAN or obtain a temporary password in person or by mail, you must provide the following two types of identification:

    • Proof of your Social Insurance Number (SIN): This can include your SIN card or an official Government of Canada document that contains your SIN (e.g., a Notice of Assessment from Canada Revenue Agency, a letter from Service Canada that references your SIN)
    • Government-issued photo identification: This can include any photo id issued by the Government of Canada (e.g. passport, Permanent Resident card) or a Canadian provincial or territorial government (e.g., driver’s licence, Health Card). Any photo identification must be valid (not expired) and legible.

Keeping Your Information Secure

This website has features designed to ensure that the information you provide is kept secure. However, you also play a key role in protecting your information from unauthorized access:

    • Don’t share your password with anyone: This includes family, friends, anyone at your financial aid office or at the ministry. You are the only one who should ever know your password.
    • Change your password on a regular basis. You can do this easily by logging into this website and updating the “Password & Challenge Questions” section of your profile.
    • Close Your Browser. Make sure that you log off your session and close your browser once you are finished with this site.