OSAP print files that contain personal information (e.g., the MSFAA for OSAP full-time students, declaration and signature pages, etc.) are password protected. Even though you are already logged into the OSAP website, you will be prompted to enter your OSAP login password in order to open the file to print it.
The following is a list of common reasons why you may be having problems with opening and/or printing these OSAP files.
Before you can access and print your signature and declaration pages, you will be asked to enter your OSAP login password. Remember, your OSAP website password is between 8 and 12 characters (letters and numbers) in length and is case sensitive. If you enter more than 12 characters, your password will automatically be rejected and you will not be able to open these pages.
Adobe Acrobat Reader
You require Adobe Acrobat Reader 8.0 or higher installed on your computer to print your personalized OSAP declaration and signature page(s).
Before trying to access your signature and declaration pages, make sure the pop-up blocker on your computer is turned off.
Issues Specific to Mac Users:
Some Mac users are experiencing problems with unreadable text printing on their personalized forms. This is likely due to the default setting associated with the “Open With” option when opening an Adobe Acrobat PDF document. If the default setting is “Preview”, your computer is unable to properly “translate” the encrypted file containing your personalized information.
The following steps should resolve your issue:
- Step 1: Save the PDF of your signature pages on your computer.
- Step 2: Open Adobe Acrobat Reader
- Step 3: From Adobe Reader, open the saved file.
- Step 4: Enter your password to access your signature and declaration pages. You should now be able to print your signature pages.
The ministry will not process personalized forms such as your MSFAA or declaration and signature pages if they are not readable.