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Forgot Your Password?

Is your password so secure that even you can’t remember what it is? Not a problem. Here are three options available for you to reset your access to the OSAP website.

Note:

  • For security reasons, we are unable to provide temporary passwords over the telephone or via fax.
  • If you are temporarily locked out of the OSAP website for 30 minutes, you cannot use Option #1 (Log In Via Challenge Questions) until the 30 minute period has passed.
  • If you have received the message that you are permanently locked out of the OSAP website, you can only use Option #2 or Option #3 (as explained below) in order to have your password reset.

Option #1 (Recommended): Log In Via Challenge Questions

Try logging in using your challenge questions. After all, this is why you set them up in the first place. Logging in via your challenge question is the fastest way to log into the website when you can’t remember your password. It is an immediate, self-serve option that can be done anywhere at anytime.

Click on the Log In Via Challenge Questions link located to the left hand side of the screen. After entering in your OSAP Access Number (OAN), you will be presented with your challenge questions. After providing correct answers to both questions, you will create a new password for future website access use.

By the way…

If you can’t remember your OAN (or don’t know it at all), use the Forgot Your OAN? feature located on the left hand side of your screen to retrieve your OAN.

Option #2: Obtain a Temporary Password in Person

You can go to the nearest financial aid office at any Ontario public university or college to obtain a temporary password for the OSAP website.

When you go to the financial aid office (which doesn’t have to be for the school that you are or will be attending), you must bring the following two types of documents with you.

    Proof of Your Social Insurance Number

    This proof can be your Social Insurance Number card or an official Government of Canada document that contains your Social Insurance Number (e.g., a Notice of Assessment from Canada Revenue Agency or a Confirmation of Social Insurance Number form completed by Service Canada).

    Your Government-issued Photo Identification

    Examples of acceptable identification includes your provincial driver’s licence, Canadian passport, Permanent Resident or Canadian Citizenship card or provincial Health Card containing a photo. The identification you bring must be valid (e.g., NOT expired) and legible (easy to read).

Once you have satisfied the above requirements, you will be given a temporary password for the OSAP website. You will log in with your temporary password, along with your OSAP Access Number (OAN). After successfully logging in, you will create a new password that you will then use for future website access.

Option #3: Use the Temporary Password Request Form

If you can’t remember the answers to your challenge questions (or don’t have any to begin with) and are unable to go in person to a financial aid office at any Ontario public university or college, don’t despair. The Request for a Temporary OSAP Password form is an option for regaining access to the OSAP website.

The Request for a Temporary OSAP Password is a three-part form. You complete the first section of the form. You then take your form, along with your proof of Social Insurance Number and government-issued photo identification, to a person who works in one of the occupations listed on the form. This person will confirm your identity against your documentation and then complete the second and third sections of your form.

Send your completed form, along with copies of the documentation used to confirm your identity, to the Student Financial Assistance Branch. You can send this by mail or by fax. Once your request has been reviewed and approved, you will be mailed a letter containing your temporary password.