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Password Format

Here is everything you need to know about creating an OSAP password.

In order to protect the security of your information on the OSAP website, there are rules that you must follow anytime you create or change your OSAP password.

Your password is case sensitive. This means that the computer remembers if you made a specific letter as a capital letter or as a lower case letter. Once your password is created, you will have to enter it in exactly the same format in order for it to be considered as a password match.

The rules are a little different if you are creating a password for the first time (basic requirements) versus changing your existing password:

Basic Requirements

If you are registering yourself as a new user to the OSAP website, your password must meet the following rules:

  • It must be between 8 and 12 characters long;
  • It must have at least one number;
  • It must have at least one capital (upper case) letter;
  • It must have at least one lower case letter; and
  • Your password cannot include your Social Insurance Number

Password Change Requirements

If you are changing your existing OSAP password, your new password must meet all of the basic requirements listed above, as well as the following additional rules:

  • It cannot be the same as any of your previous passwords for this website.
  • Your password cannot include your Social Insurance Number or your OSAP Access Number (OAN).
  • Your password cannot include your first or last name.

Some Password Do’s and Don’ts

  • DO create a password that you will be able to remember, but others will not be able to figure out. Be creative.
  • DO change your password on a regular basis. You can easily do so once you log into the OSAP website.
  • DON’T use information in your password that is easily associated with you. For example, avoid using the name of a loved one, your birthday, or your street address.
  • DON’T tell anyone your password. You, and only you, need to know this information.