ABOUT OSAP
Security Procedures
How the Security Process Works
The security features on the OSAP website are designed to ensure your personal information is keep strictly confidential. Secure socket layer (SSL) technology is used to ensure: 1) authentication - verifying who you are and that you are accessing the OSAP website, and 2) encryption - ensuring that any personal information is encrypted while being transferred across the internet so that no one is able to access it. A closed lock symbol will show up on the bottom of your browser window indicating that you are in the secure part of the website.
The security features have been developed to provide the maximum level of security in order to ensure that your personal information is only given out if the system can verify who you are. To get access to the interactive section of the OSAP website (where you apply online and check the status of your application) you must validate who you are by providing your Social Insurance Number (or OSAP Access Number, if you have been given one). The system uses this number to determine if you: a) have a password on file and b) if you have personal information on file.
For details on how to log in if you are a NEW USER or if you have previously logged into the OSAP website go to:
You must do your part too! It is extremely important that you keep your password in a secure place, that you do not give it out to others, and that you change it periodically. Do not forget or misplace your password because considerable time and effort is required to have it replaced. See Request to have OSAP Access Restored for details. You can change your password periodically by going to Update Your File found on the OSAP main page.
Locked Out of the OSAP Website
Did you forgot your password? Can't remember your challenge answers? No challenge questions or answers on file yet? Locked out permanently or just for 24 hours? In these cases, if you wish to get access to the interactive sections of the OSAP website (apply online, check status, or update your file) you will have to have your password reset Go to Request to have OSAP Access Restored for details.
