Customer Feedback

Please give us background information on your request for information

Who did you contact?

Student Support Branch, Ministry of Training, Colleges and Universities
Postsecondary Institution
OSAP Website

Note: If you wish to provide feedback on more than one contact, please fill out a separate feedback form.

How did you request information?

phone
fax
mail
in person
internet

When did you request information?

Date of contact: Month January February March April May June July August September October November December Day 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Year 2006 2007 2008

For what purpose did you request information?

Purpose General information about OSAP Status of OSAP application Reason for OSAP assessment How to get OSAP funding Ineligibility for OSAP Information on reviews or appeals Grants, Bursaries, and Scholarships Millennium Scholarship Ontario Student Opportunity Grant Loan Forgiveness Overpayments and Overawards Loan Defaults and Clearance Income Verification Income Tax Set Off Other

Please give us your comments on the service you received

For each of the following statements, please check the item that best indicates your response to the statement:

The overall quality of service received was:
very good
good
neutral
poor
very poor

The service(s) that I received met my needs.
agree completely
agree
neutral
disagree
disagree completely

Staff were knowledgeable and competent.
agree completely
agree
neutral
disagree
disagree completely

Staff were courteous and made me feel comfortable.
agree completely
agree
neutral
disagree
disagree completely

I was treated fairly.
agree completely
agree
neutral
disagree
disagree completely

From start to finish, the time it took to get the service(s) or information I needed was acceptable.
agree completely
agree
neutral
disagree
disagree completely

If you wish to make further comments, please do so below.

What did you like about the service?

What did you not like about the service?

What, in your opinion, could be done to improve service?

Information about the postsecondary institution student is attending

Is the student attending or planning to attend an institution in Ontario?
If so, select the name of the institution:

Select name of institution in Ontario Algoma University College Algonquin College - Nepean Algonquin College - Rideau Algonquin College - Pembroke Bar Admission Course Brock University Cambrian College Canadore College Carleton University Centennial College La Cité collégiale Collège Boréal Collège d'Alfred de l'université de Guelph Conestoga College Confederation College Durham College Fanshawe College George Brown College Georgian College Guelph, University of Humber College Kemptville College Lakehead University Lambton College Laurentian University Loyalist College McMaster University Mohawk College Niagara College Nipissing University Northern College - Haileybury Northern College - Kirkland Lake Northern College - South Porcupine Ontario College of Art Ottawa, University of Queen's University Redeemer College Ridgetown College Ryerson University St. Clair College St. Lawrence College - Cornwall St. Lawrence College - Kingston St. Lawrence College - Brockville Sault College Seneca College - North City Seneca College - King City Sheridan College Sir Sandford Fleming College - Peterborough Sir Sandford Fleming College - Lindsay Toronto, University of Trent University University of Ontario Institute of Technology Waterloo, University of Western Ontario, University of Wilfrid Laurier, University of Windsor, University of York University
If the institution is not included in the above list, enter its name below:

Is the student attending or planning to attend a postsecondary institution outside Ontario? If so, enter the name of the institution below:

Would you like us to contact you about your comments?

Yes
No

If "Yes", please provide your name, address, area code and telephone number, and e-mail address, if applicable. If you provide this information, it will only be used to contact you in order to respond to your comments; it will not be used for any other purpose. The personal information you provide on this form is collected under the authority of the Ministry of Colleges and Universities Act.

Please enter information about yourself

Thank you for your comments.