Getting Help

If you have questions about OSAP that are not covered under OSAP Info or if you have questions about your application that are not covered under Check Status, check here to determine who to contact for help.

General Information on Full-time and Part-time Student Assistance, Including Help in Completing Your OSAP Application and Reviews.

• OSAP 101, or
• Students attending an Ontario postsecondary institution:
  the financial aid office of the postsecondary institution you plan to attend.
• Students attending an out-of-province postsecondary institution only:
  Student Support Branch, Ministry of Training, Colleges and Universities. This office can be reached at:
  Student Support Branch
  Ministry of Training, Colleges and Universities
  PO Box 4500
  189 Red River Road, 4th Floor
  Thunder Bay, ON P7B 6G9
  Telephone:(807) 343-7260
  Telephone Device for the Deaf (TDD/TY): 1-800-465-3958
  Fax: (807) 343-7278.

The Status of Your OSAP Application for Full-time Students

• Check Status - use the interactive features on this website
• Students attending an Ontario postsecondary institution:
  the financial aid office of the postsecondary institution you plan to attend.
• Students attending an out-of-province postsecondary institution only:
  Student Support Branch, Ministry of Training, Colleges and Universities, at (807) 343-7260. Deaf students only: 1-800-465-3958 (TDD/TY).

The Status of Your Part-Time Canada Student Loan Application

• Students attending an Ontario postsecondary institution:
  the financial aid office of the postsecondary institution you plan to attend.
• Students attending an out-of-province postsecondary institution only:
  Student Support Branch, Ministry of Training, Colleges and Universities, at (807) 343-7260. Deaf students only: 1-800-465-3958 (TDD/TY).

Your Eligibility For Institution-based Financial Assistance

• The financial aid office of the postsecondary institution you plan to attend can provide you with information on institution-specific financial-assistance programs, including provincially sponsored and mandated programs.

Loan Account Information, Consolidating a Student Loan or Repaying Your Loan

Negotiating a Loan

• Contact the National Student Loans Service Centre (NSLSC).

The Accuracy of Your Credit History Information

• Equifax, at 1-800-937-4093

Applying for Interest Relief and/or Debt-Reduction Programs

• Application forms are available from the National Student Loans Service Centre (NSLSC) or from the financial institution or agency holding your previous student loans.

Repaying a Defaulted Student Loan

• Canada Student Loans:
  Contact the private collection agency listed on your collection notice. You may wish to call 1-888-819-2516 or (819) 994-1218 (TDD/TY) (deaf students only) to determine which collection agency holds your account.
• Ontario Student Loans:
  Contact the private collection agency listed on your collection notice. You may wish to call 416-326-0500 to determine which collection agency holds your account.
• Part-Time Canada Student Loans:
  Contact the appropriate division of the National Student Loans Service Centre (NSLSC).
• Canada-Ontario Integrated Student Loans:
  Contact the appropriate division of the National Student Loans Service Centre (NSLSC).

Repaying a Loan-forgiveness Overpayment Only

• Contact the private collection agency listed on your collection notice. You may wish to call 416-326-0500 to determine which collection agency holds your account or if in Ontario you may call 1-800-387-5604. Deaf students only: 1-416-327-3851 (TDD/TY).

A Loan Overpayment

• Students attending an Ontario postsecondary institution:
  the financial aid office of the postsecondary institution you plan to attend.
• Students attending out-of-province postsecondary institution only:
  Student Support Branch, Ministry of Training, Colleges and Universities, at (807) 343-7260. Deaf students only: 1-800-465-3958 (TDD/TY).

Bursary Assistance for Deaf Students Studying at Out-of-country Postsecondary Institutions

• E-mail to tdd@osap.gov.on.ca
  Fax to (807) 343-7278
  Call 1-800-465-3958 (TDD/TY) (available in Canada only)

Income Tax Refund Being Withheld Because of an Outstanding OSAP Debt Only

• Please call 1-800-387-5604 if in Ontario or 1-416-326-0500 if outside Ontario. Deaf students only: 1-416-327-3851 (TDD/TY).