Frequently Asked Questions

Q.  When I try opening the password protected signature page PDF, I do not get a dialog box asking for my password and a page flashes and then disappears.

A. Suggestion 1: If you are using Internet Explorer Browser, check your settings :
• Ensure the POP-UP blocker function is turned OFF.

    Suggestion 2: If you are using Internet Explorer Browser, check your settings :
1. Go to TOOLS pull-down menu
2. Internet Options
3. Click on 'Advanced' tab
4. Scroll down to Security
5. Make sure the "Do no save encrypted pages to disk' does NOT have a checkmark

Q.  When I try opening the password protected signature page PDF, I get a dialog box asking for my password. After I enter the password and click on "OK", a page flashes and then disappears or nothing happens.

A. Suggestion 1: If you are using Internet Explorer Browser, check your settings :
• Ensure the POP-UP blocker function is turned OFF.

    Suggestion 2: If you are using Internet Explorer Browser, check your settings :
1. Go to TOOLS pull-down menu
2. Internet Options
3. Click on 'Advanced' tab
4. Scroll down to Security
5. Make sure the "Do no save encrypted pages to disk' does NOT have a checkmark

Q.  I get the message "Incomplete data transaction" and I lose my connection to the OSAP Website, or I cannot go to the next page. My browser is Internet Explorer. What must I do?

A.  If you are unsing Internet Explorer, you must update your browser. Go to http://microsoft.com and look for downloads. 

Q.  I get the message "HTTP 500 internal server error". What must I do?

A.  If you are using Internet Explorer, you must update your browser. The specific update for this error message is entitled Update of Internet Explorer 6 Service Pack 1 (KB831167) and can be found at the this address: http://www.microsoft.com/downloads/search.aspx?displaylang=en. 

Q.  When trying to print a Signature Page, I get the message "Internet Explorer cannot download PDF form.

A. Suggestion: If you are using Internet Explorer Browser check your settings :
1. Go to TOOLS pull-down menu
2. Internet Options
3. Click on 'Advanced' tab
4. Scroll down to Security
5. Make sure the "Do no save encrypted pages to disk' does NOT have a checkmark